Shipping info

Shipping time

Our current processing time is 1-2 business days. Once shipped standard shipping takes 2-8 business days to deliver. Most customers receive their order within a week of ordering.(Due to COVID-19 shipment and delivery time may delay.)

If the items you order are out of stock, we will ship in the same day or the next day of your placing your order. 

Order Status

Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through carrier tracking services.

If you have any questions or concerns about shipping please feel free to contact us at 1-469-793-0633.

If your need your order rushed please choose the rush order and add that to your cart.

All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by our store. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when we delivers these items to the carrier.

We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please our customer service team by emailing  luluclothesinfo@yahoo.com

INCORRECT ADDRESS


IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR “RETURN TO SENDER,” OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.

The original shipping will not be refunded on RTS (return to sender) packages.

Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.

Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.

If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.

If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

To ensure this does not happen, please make sure you provide the correct address at checkout. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address.